With the continuing growth of information in the foreseeable future, an agency must continuously review its records management and information governance policies and the related procedures and processes to ensure that the appropriate procedures are in place.

Urgency is often external to the organization: competition, regulatory change, disruption to the business model or a disaster.

Of all the technology available today, email has been around the longest and yet companies are still struggling with managing email.

UAA; Unknown address, return to sender, no forwarding address.  What is your company doing with your returned mail?

Document management is similar to having insurance — it’s just good business. You may hate to pay the premiums but you’re glad you did when disaster strikes.

The tenets of records management are to provide a reliable, authentic record with auditable integrity.  The assumption that unstructured records (a contract, for example) are less reliable than structured data (databases, for example) needs to be investigated more thoroughly.