Urgency is often external to the organization: competition, regulatory change, disruption to the business model or a disaster.

Of all the technology available today, email has been around the longest and yet companies are still struggling with managing email.

UAA; Unknown address, return to sender, no forwarding address.  What is your company doing with your returned mail?

Document management is similar to having insurance — it’s just good business. You may hate to pay the premiums but you’re glad you did when disaster strikes.

The tenets of records management are to provide a reliable, authentic record with auditable integrity.  The assumption that unstructured records (a contract, for example) are less reliable than structured data (databases, for example) needs to be investigated more thoroughly.