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Records and Information Management Insights From an Industry Expert

Records and Information Management Insights From an Industry Expert

When it comes to the integrity and accuracy of data involved in business applications, Cheryl Young has seen the good, the bad, and the ugly. Through her experiences, she has noticed several factors that contribute to long-term success and sustainability. She shared some of her expertise and notable insights, posing a variety of questions that all organizations should have an answer for.

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“Today, the majority of files pass through our system with minimal human intervention. We have achieved full straight-through processing for 30 percent of all documents, while another 50 percent go through with minimal touch.”

Todd Estabrooks

Senior Departmental Information Systems Analyst, Santa Cruz County

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