What is Process Mining?
Inefficiencies in business processes drain profits and stagnate growth. Some of these bottlenecks are clearly visible to decision-makers, but others require a deeper dive into the data. That’s where process mining comes in—drilling down into the data to fully illuminate the root cause of inefficiencies.
Process mining revolves around the use of data analytics to process event data, which in turn is used to discover and map process operations. Furthermore, the data process mining gathers can identify potential variations in processes, while confirming that existing processes are in line with pre-defined business procedures.
In short, process mining reveals what processes are working well, while identifying others that are causing operational logjams.
Why Invest in Process Mining?
- Objective, Non-bias Visibility into Processes
While your operations manager claims to know the secret to the company’s success, humans are not impervious to bias and/or favoritism. Your best and most efficient employee can often be overlooked for the wrong reasons, while profitable processes can be clouded by managerial preference.
Process mining plays no favorites. It’s a beneath the surface, impartial and neutral assessor of the inner workings of your business.
- Implement Change Based on Facts—not Emotions
Process managers are hired for their ability to be rational in their decision-making, but their actions are not immune to human emotion. When important decisions arise, managers can make critical mistakes within the organization if emotion trumps logic.
Process mining equips decision-makers with the pure facts and undisputable figures—helping them remove the emotional component of process evaluation.
- Derive Maximum Value From Your Data
Data ingestion is growing at an exponential rate, as experts estimate most businesses are doubling the amount of data they generate every two years. It can seem like an imposing trove of information to make sense of, let alone organize and implement.
If you are still processing big data with manual tools, your organization is already behind. Automated tools are essential for parsing increasingly large data sets and turning them into valuable insights for employees.
Process mining unifies various data sources and presents them in a simplified, intuitive manner.
- Drive a Culture of Continuous Improvement
Every business owner would love to have a culture of continuous monitoring, learning and improvement—but it’s a fleeting reality for most.
Process mining is an all-seeing eye that can help businesses adapt to constantly shifting demands, while measuring the effect of these changes to learn what truly makes your business successful.
- Improve Customer Experiences
In the modern business world, customer experience often dictates success or predicates failure. Businesses can no longer veil their inefficacies, as public forums and online reviews can expose any and all shortcomings.
Optimizing business processes is the first step to improving customer experience. Optimizing supply chain logistics translates into happier customers, while prioritizing consultations in healthcare can improve patient experience. In finance, optimal business processes mean loan applications are approved quicker. In insurance, claims are processed faster. Regardless of the industry, process mining can be the transparent look into your processes that helps drive actual change.
If you’re ready to optimize your business processes, contact Western Integrated Systems and our experts will tailor an ABBYY solution to fit your enterprise.