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Joe Ferrerra

Joe Ferrerra

Customer Success Manager

Joe Ferrerra heads the Customer Engagement Department at Western Integrated Systems. With advanced data and content management tools he is helping both public and private sector organizations improve key processes that enhance the customer experience by optimizing service delivery and line of business execution.

For the past 15 years Joe has been working with government organizations, some of the top Fortune 100 Brands and market leading local valley companies creating transformative process improvements as he helps organizations bridge Business IT with the Business Users. He brings bottom line thinking to Business Intelligence. He is skilled at bringing problems and initiatives to big data to create transformative business practices.

By working with a customer centric focus, one achieves core initiatives that drive organizations forward. This empowering mindfulness makes Process Intelligence transformative work.

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