Wescom Credit Union 

“The system could only process about 20,000 to 25,000 images per month and operated with a seven percent error rate,” said Gail Ozawa, manager of Workflow Systems. “Staff had to manually audit each document released to the system, which resulted in an exorbitant amount of extra work and a growing backlog of documents to be scanned.”

The Solution

Using Kofax VRS technology, Wescom now scans up to 115,000 images per month and has achieved a variety of cost-saving and productivity benefits. Data is captured more accurately while any indexing errors are detected and corrected sooner. VRS has enabled Wescom to significantly increase scanning volumes so that staff can not only process all current documents, but also prep and scan backfiles. This increased productivity has resulted in an 80 percent decrease in offsite storage requirements.