Midwest Mortgage Lender

Business had been great for a major Midwest mortgage lender. So good that they couldn't keep up with the avalanche of 200-page mortgage applications that were pouring into the company.

Their "good fortune" had overwhelmed the firm's large internal scanning, indexing and workflow operation. However, Ascent Reseller Integrity Systems and their customer, a local document capture service bureau, came to their rescue.  Their primary requirement: A solution that could erase a six-million-page backlog in 45 days. That meant a highly scalable, robust software application that could also be quickly installed and configured.

Oh, and by the way, it had to be easy enough to learn and use to accommodate new operators who had no imaging experience.

Uncompromising Scalability

"We confirmed first hand that Ascent Capture scales as well as anything on the market and it's much easier to put into production than any other high-volume document capture application," says Jim Coe of Integrity Systems. And he says training the new operators was a snap.

The new personnel -- and Ascent Capture -- were immediately put to the test. The service bureau's operators ran the system 16 to 24 hours per day and captured more than 2 million pages in one accelerated week. Ascent Capture 3 handled the entire six-million-page job without any downtime. More important, the mortgage lender quickly got the applications into their workflow and processed on time.

Solution Overview

The system employed two 210-page per minute scanners, plus three high-speed Bell & Howell scanners. Six Ascent Capture scan workstations received the images and optimized them for automatic recognition and readability.

The scan stations fed eight Ascent Capture indexing workstations that automatically indexed each document with their built-in bar code recognition. When scanning had been completed, the six scan stations were switched to indexing to maximize throughput. One release station prepared images and index data for the mortgage lender's Eastman Software back end.

A single Ascent Capture quality assurance station handled the entire six-million-page job, a testament to Ascent Capture's robust and sophisticated image processing, batch integrity and recognition features. The QA operator confirmed the automated indexing and made the occasional correction. Pages which the scanner had misfed or which had other serious scanning problems were sent back for rescan.

Jim Coe had one question before he recommended Ascent Capture for this demanding application: "Can it handle the volume?" Six million pages later, the answer is a resounding "Yes".