MGM/Mirage

Hospitality:
MGM/Mirage doesn't need luck to hire 10,000 employees More than 30 million visitors venture to Las Vegas each year to dance with Lady Luck. To accommodate the daily influx of tourists from around the world, the desert resort community has sprouted new hotels, office parks, strip malls and residential housing. Massive construction projects and expansive growth in the city that never sleeps has been a wake-up call for hiring directors and job placement agencies. On average, more than 1,000 individuals relocate to Las Vegas each month. Many look for employment with the city’s most lucrative job source – the hotel industry. Human resources (HR) departments at these hotels are faced with the daunting task of managing the thousands of pages of paperwork required to process applications and manage employee files. On average hotels process seven to 10 documents per employee each year ranging from the initial job application to employee personal records and job evaluations. Bellagio, an MGM MIRAGE property, has turned to electronic document and data capture technology to
manage the hiring boom. The hotel recently implemented Kofax Ascent Capture to enable a completely paperless HR solution. Eventually, Bellagio human resources management system will be duplicated at the entire group of MGM MIRAGE properties nationwide.

The Problem
Upon opening in 1998, Bellagio was billed as one of the most luxurious and
exclusive hotels along the Las Vegas strip. Boasting more than 3,000 rooms, 10 restaurants and bars and an elaborate casino and art exhibit, the hotel was faced with hiring 10,000 employees. Bellagio began implementing its paperless HR solution by first processing all new employee applications through electronic means. On-site PCs are used by prospective new hires to complete the hotel’s application. In addition, hotel HR staff and administrators managed the sea of paperwork that followed transfer
employees from existing MGM MIRAGE properties.  With several paper documents accompanying each employee transfer, the hotel would have been processing thousands of pieces of paper each week. Rather than build filing rooms and dedicate new employees to the task, Bellagio HR management chose to implement an electronic filing system combining the
benefits of content capture and management technology. In so doing, HR enabled hotel executives to access employee files to add notes or reference employee information.

The Solution
With the help of Phoenix-based Western Office Systems, Bellagio implemented an effective solution to manage the ocean of paperwork for various HR applications.  Soon after Bellagio’s successful implementation, Western Office Systems was asked to install the same timesaving document management solution for the other MGM MIRAGE properties
including Mirage, Treasure Island and Golden Nugget in Las Vegas, Golden Nugget in Laughlin, Nev. and Beau Rivage in Biloxi, Miss. However, the other MGM MIRAGE properties were faced with the even greater challenge of converting more than 25,000 existing paper-based employee records into electronic documents.  “Bellagio and MGM MIRAGE’s other properties required an efficient solution to tackle the enormous task faced by HR to manage employee files, relieving the burden of shuffling paperwork in response to daily management requests for employee information,” said Ray
Hughes, general manager of Western Office Systems. “Our firm worked closely with the HR and IS departments to assess the company’s needs and develop a clear vision of what the system needed to do. We focused on keeping it simple yet robust to streamline an otherwise complicated and time-consuming file management process.”