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In this survey-based report, we look at the business drivers and adoption levels for social business and Enterprise 2.0 technologies, the benefits and issues being highlighted by users, and what platforms and infrastructures are being used for delivery. Here are some key findings: • Only 21% of responding organizations make no use of social business applications, including 6% where its use is specifically discouraged. 24% have ad hoc usage, 38% are moving to an enterprise wide strategy and 18% consider it to be actively used and coordinated across the enterprise - up from 6% in last year’s survey. • The key driver for social business is sourcing and sharing expertise, followed by the breaking down of departmental and geographic barriers. • Corporate culture and a general lack of awareness and leadership are the biggest impediments. • The IT department is most likely to take the lead in implementing systems. Despite some evidence of more widely spread usage, IT staff are still by far the more active users in most organizations, with the marketing department second. • Only 12% of respondents are required to make a financial business case for investment in social business applications, compared to 20% in last year’s survey. These projects are now twice as likely to be considered as an infrastructure investment (27%). • Once in use, greater knowledge sharing, faster responses to queries and questions, and fewer multi-copy emails are cited as the three top benefits. • Reluctance of staff to contribute, particularly senior staff, is given as the biggest issue. There is a growing concern about the level of non-business content, and this may be discouraging management-level staff from participating. Download the Report.

Human Resource documents contain some of an organization’s most sensitive and vulnerable information. Cost containment, compliance regulations, and accessibility are the key drivers accelerating the adoption of digital HR records management solutions. But creating a fully digital HR records management environment can be a monumental and expensive undertaking. By asking potential service providers the right questions up-front, companies can ensure that the solution they choose will deliver the return on investment and level of compliance risk management their company demands.

To get a quick sense of how tight a grip paper-based processes have on your business, ask one simple question: “Do we spend more time acting on documents or handling them?” Going paperless can deliver huge savings in storage and archiving costs, and it will almost certainly speed up your processes.

What is SharePoint? What is a Report Processing Engine? In today’s enterprises, the need to effectively manage back-office documents will always be a necessary requirement. In this eBook we will discuss the need to use a report processing engine in conjunction with your SharePoint solution, especially if you have found that SharePoint meets your collaboration and desktop-generated content needs better than the needs of your back office-generated output.

Today’s information landscape includes a myriad of content repositories and applications, as well as devices such as PDAs, smartphones, laptops, portable hard drives and removable media. With this snake pit of “repositories” as the enterprise “data map,” how does an organization take charge? While it is one thing to know there are 1,000,000 files stored across an enterprise, it is quite another to understand the meaning of those files in their many formats and repository locations.

In the Age of Facebook, organizations must redefine how they think about information management, control, and governance in order to deal with social technologies. In this AIIM White Paper, Geoffrey Moore, author of Crossing the Chasm and Managing Director, TCG Advisors, examines the fundamental revolution underway in enterprise IT brought about by ubiquitous Internet access, the proliferation of powerful mobile computing devices, and the consumerization of IT. This report compares and contrasts existing Systems of Record – those tools, repositories, and systems upon which organizations have built their business processes for the last several decades – with Systems of Engagement. These tools overlay and complement organizations deep investments in systems of record by providing Web-based access, usability across a variety of hardware and software platforms, and cross-organizational collaboration.

Communication via online communities and social platforms is truly revolutionary. But the real power of engagement still remains in person. Local is where bonds of shared causes and purposes can be demonstrated. "Social, Local and Mobile" is one of the more interesting ways to think about content creation, delivery and consumption in 2011. But when we say "Local", I bet we all think "apps".

Like all healthcare institutions, Banner Health has to gather the critical information hospital leaders need to make informed decisions on billing, staffing, and other issues. Banner sought to simplify and automate the increasingly complex, resource-intensive environment that was growing around them. With more than 400 users throughout the company Banner processes more than 175,000 raw reports in an average month. This case study shows how they no longer drown in data but now have efficient customized reporting that automatically applies business rules for custom report packages.

Social email software provider harmon.ie(R) today announced a top 25 Online SharePoint Influencers list designed to help enterprises looking for guidance in improving Microsoft(R) SharePoint(R) adoption among business users. The list, based on a harmon.ie analysis of the online impact of more than 700 prominent SharePoint community members, pinpoints key thought leaders whose blogs and tweets provide a road map for utilizing SharePoint to build stronger collaborative/social organizations.

AIIM has launched a new survey around records management strategies. Tell us how you would describe the accessibility of records to employees across your business? Does your organization have an overall, documented, Information Management Strategy? Does your organization have an agreed taxonomy and classification scheme (or schemes) on which to base a records management program? How do you expect the budget allocated to records management in your organization to change in the next 2 years?

Join organizations from government, financial services, healthcare, hospitality, education, and retail at our FREE, one-day Content Management Boot Camp. Coming to a city near you.

Get the very latest AIIM research findings to help you benchmark your organization, hear real case studies from users like you, and find out about the most relevant tools and technologies to resolve your information management challenges. Most importantly, you'll march away with a 4-step framework for turning content chaos into information-driven efficiency.

Register today at http://www.aiim.org/resourcecenter/redirect.aspx?WT.mc_id=3562&url=www.aiim.org/Events/Seminars

While the quest for the paperless office lives on, the digital mail room has quietly become obsolete. Documents no longer arrive at the office solely via mail or courier. As a result, there is no longer a single, controllable portal for documents to enter an organization. Hence the digital mail room will no longer deliver on its promise. What is needed now is a strategy to capture and transform all incoming documents, regardless of where paper comes from.

The adoption of electronic health records technology holds promise for several reasons. The American Recovery and Reinvestment Act of 2009 brought new funding opportunities to physicians and hospitals. EMR technology has advanced and is showing to reduce medical errors and improve workfl ow for medical staff and administrators.

There are different approaches available for capturing social business content. What are their relative strengths and weaknesses? What steps do you need to take to capture and manage social business content generated through various tools and services? Find out.

The law continues to develop in the area of social media, but so far there is no generally recognized right to privacy in social media postings (also see next chapter). As an employer there are some laws you need to consider, especially when using social networks in the recruitment process. But in spite of numerous privacy laws, as employee you would do better to play it safe an exercise caution in what information you share. There are many cases highlighting the hazy line between work and private lives. In Australia computer technician Damian O'Keefe was dismissed after posting insults about his manager from his own computer and out of hours on his Facebook page. The tribunal's deputy president, Deidre Swan, said "common sense would dictate that a worker could not publish insulting and threatening comments about another employee. The fact that the comments were made on the applicant's home computer, out of work hours, does not make any difference."

How accurate is your solution and how do you measure that accuracy? How do you know that your solution is extracting all the information you need to optimise your business? Content analytics solutions are highly sophisticated and rely on multiple interacting analytical processes. This webinar will present a series of case studies in the law enforcement, medical and insurance industries to explain how measurable business value can be achieved with content analytics solutions.

You have finally made the decision to implement your SharePoint strategy, congrats. However, Microsoft probably didn’t tell you about some possible limitations of a SharePoint-only strategy. In this eBook, we’ll discuss the advantages of using SharePoint for content distribution and how to ensure you are sharing all corporate information through this convenient portal.

When a company's business processes aren't optimal, oftentimes employees never realize it. In this case study, you will find out how one company eliminated the expenses associated with 30 employees signing paper-based documents ($3,000 in paper-related costs annually per signer) and saved approximately $90,000 in their first year alone.

In today’s world of multi-channel communication, raw input may come from paper documents, paper forms, web forms, faxes, emails, SMS, mobile and social. Rather than build a data capture connection to each process for each of these potential media channels, it would seem more sensible to invest in a broad-capability capture platform that can capture, recognize and validate data from any source, and use it to drive multiple processes across multiple enterprise business systems.

Mobile is a challenge because it is a new form factor and its adoption is beyond the control of the organization. The best ways to address it isn’t to try and out-tech the other guys, but to build solutions around specific business problems. Every other detail, cloud v internal or app v browser, is subservient to addressing the needs of the users.